In today’s digital age, the mobile phone has become an essential and helpful item in our lives. That is, we get communication and comfort thanks to smartphones. In the huge market of mobiles, Samsung has made its mark with high level of innovation and powerful features. Yet Samsung mobiles can sometimes fail to work the way we want them to – for example, hanging or restarting.

The problem of auto-restart or motherboard failure has become widespread in Samsung devices. This issue affects a large number of users. This is mainly due to Samsung using low-end chipsets in its low-cost phones, which also extends to mid-range and high-end models. Furthermore, updates make the situation worse.

However, it is important to note that not all Samsung mobile are affected by this issue. It is important to distinguish between a few devices having a problem and all devices being affected. This issue appears to mainly affect Samsung mobile phones based on the Exynos 9611 chipset. Nevertheless, it has also affected devices using other processors. For example, the A52, which runs on a Snapdragon chipset, has also been affected. While samsung mobile ‘M30’ M31, M31s series mobiles are the most affected, Samsung mobile ‘A’ and ‘F’ series have also been affected. In this blog, we will investigate why these problems are imminent and we will present suitable solutions to fix them.

First of all, the phone works great. But after that it starts hanging and even auto-restarts. Samsung mobile phone stops working and hangs, then after 5 to 10 minutes it turns off on its own, then turns on again on its own, then works fine for a while, but this the problem comes again and again on the phone. And finally, there comes a time when the phone turns off completely then automatically turns on and gets stuck on boot, and only shows charging status when the charger is plugged into the phone.

Understand the Samsung Mobile Issue

Why does my Samsung mobile phone hang or restart on its own? This is a common question among Samsung M30, M31, M31s  mobile users facing such problems. There can be several reasons behind these issues:

1. Insufficient Memory: If your phone’s internal storage or RAM is nearing its capacity, it can slow down the device and lead to hanging or freezing.
   
2. App Overload: Running too many apps simultaneously, especially resource-intensive ones, can strain your phone’s processing power and cause it to hang or crash.
   
3. Software Glitches: Occasionally, software bugs or conflicts can cause instability, leading to sudden restarts or freezes.
   
4. Overheating: Intense usage, exposure to high temperatures, or a malfunctioning battery can cause your phone to overheat, triggering automatic restarts as a safety measure.

Mobile Troubleshooting Steps

1. Restart Your Phone: Sometimes, a simple restart can resolve temporary glitches. Hold down the power button and follow the prompts to restart your device.

2. Clear Wipe Cache Partition :

• 1 Step : Turn off the device. – (Connect with type C cable/type C earphone only for Android 11)
• 2 Step : Press and hold the Volume Up key and the power button.
• 3 Step : When the Android logo displays, release all keys.
• 4 Step : Press the Volume down key to navigate and select “Wipe cache partition”.
• 5 Step : Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
• 6 Step : Press the Power key to restart the device.

3. Clear App Cache: Navigate to Settings > Apps, select the problematic app, and clear its cache. Accumulated cache can sometimes cause apps to misbehave.

4. Update Software : Ensure your phone’s software is up to date. Manufacturers often release updates that fix bugs and improve performance.

5. Uninstall Update :

• Go to Mobile Settings 》Apps 》Android system Web view 》Tap on 3 dots 》Uninstall update
• Android system intelligence 》Tap on 3 dots 》uninstall update
• Chrome 》Tap on 3 dots 》uninstall update

6. Free Up Storage : Delete unnecessary files, apps, and media to free up space on your phone. This can significantly improve its overall performance.

7. Check for Rogue Apps : Some apps may not be optimized or could have compatibility issues with your phone’s software version. Uninstall suspicious apps and observe if the issue persists.

8. Reset App Preferences : Go to Settings > Apps > Menu (three dots in the top right corner) > Reset app preferences. This can sometimes resolve issues related to app permissions and settings.

7. Safe Mode Boot: Boot your phone into safe mode (usually by holding the power button and then long-pressing ‘Power off’ until you see the safe mode prompt). This disables third-party apps, helping you identify if one of them is causing the problem.

8. Clear Playstore Data : Go to Google Playstore 》Storge 》Clear data

9. Battery Check: Ensure your battery is functioning correctly. Faulty batteries can cause overheating and unexpected shutdowns.

When to Seek Professional Help

If the above steps do not resolve the issue, it might be time to seek professional assistance. Contact Samsung mobile customer support or visit an authorized service center. They can diagnose hardware issues or perform a factory reset if necessary (note: this will erase all data on your phone, so backup beforehand).
Prevention is Better than Cure
To minimize the chances of encountering hang or restart issues in the future, practice these preventive measures:

• Regularly update your phone’s software and apps.
• Avoid installing unnecessary apps or those from unknown sources.
• Keep your phone cool and avoid prolonged exposure to direct sunlight or heat.
• Invest in a reputable antivirus app to protect against malware and viruses.

Conclusion
While experiencing hang or restart issues on your Samsung mobile phone can be frustrating, understanding the causes and applying appropriate troubleshooting steps can often resolve these issues effectively. By following the tips and practices mentioned above, you can optimize your phone’s performance and enjoy a smoother mobile experience. Remember, technology is meant to enhance our lives, and with a little care and maintenance, your Samsung mobile phone can continue to serve you well for years to come.